This Terms of Service Agreement (“Agreement”) is entered into between SimplerWEEE, a service provided by Intelligent Waste Management Limited, a company organised under the laws of England and Wales, with its principal place of business at Fiscal House, 367 London Road, Camberley, Surrey, GU15 3HQ and registered with Company Number 07659499 (“Provider”), and users of this site collectively referred to as the “Parties.” This Agreement governs the provision of electrical waste (“e-waste”) bin collection and disposal services (“Services”) at the Purchaser’s business address.
1. Scope of Services
1.1. Definitions: For the purposes of this Agreement, “SimplerWEEE” refers to the e-waste collection and disposal service operated by Intelligent Waste Management Limited, a company registered in England and Wales with Company Number 07659499.
1.2. The Provider agrees to collect, transport, and dispose of e-waste from a designated electrical waste bin located at the Purchaser’s business address upon request by the Purchaser.
1.3. E-waste includes, but is not limited to, electronic devices such as computers, monitors, printers, and other electrical equipment as defined by the Waste Electrical and Electronic Equipment Regulations 2013 (“WEEE Regulations”), excluding prohibited items as outlined in Section 2.
1.4. The Provider reserves the right to repurpose and resell any equipment collected from the e-waste bin, provided such actions are conducted in compliance with the WEEE Regulations and other applicable UK guidelines.
1.5. The Services are provided on an on-demand basis, and it is the Purchaser’s responsibility to arrange for the bin to be emptied by contacting the Provider. There is no predetermined exchange schedule, and unarranged collections cannot be carried over to future collections.
1.6. There is no agreed timeframe for collection and exchange of the e-waste bin; however, the Provider will endeavour to perform the Services at the soonest available date following the Purchaser’s request, subject to operational availability.
1.7. The Provider will provide all necessary compliance paperwork, including a waste consignment note and certificate of recycling, to the Purchaser within 5-7 working days from the completion of each bin exchange, in accordance with the WEEE Regulations and the Waste (England and Wales) Regulations 2011.
1.8. The Provider will ensure that all e-waste is handled, transported, and disposed of in compliance with the WEEE Regulations, the Environmental Protection Act 1990, and other applicable UK environmental laws.
2. Purchaser Responsibilities
2.1. The Purchaser shall ensure that only approved e-waste is placed in the designated bin. Prohibited items, including but not limited to batteries, vapes, toners, hazardous materials, non-electronic waste, or biohazardous materials, are strictly prohibited.
2.2. The Purchaser acknowledges that if prohibited items such as batteries, vapes, or toners are placed in the bin and collected by the Provider, an additional charge may be applied as outlined in Schedule B.
2.3. The Purchaser may request collection of additional waste (e.g., non-e-waste or excess e-waste beyond the bin’s capacity) through a separate service request with the Provider. Such collections will be subject to additional charges as outlined in Schedule B and require prior arrangement.
2.4. It is the duty of the Purchaser to destroy or wipe any data-bearing devices (e.g., hard drives, USB drives, or other storage media) placed in the bin for collection and recycling. The Provider assumes no responsibility for the security or destruction of data on such devices unless explicitly agreed otherwise in writing. The Provider offers a secure collection and destruction service for data-bearing items, which must be requested as a separate service and is subject to additional charges as outlined in Schedule B.
2.5. It is the Purchaser’s responsibility to arrange for the e-waste bin to be emptied by contacting the Provider. The Provider will not initiate collections without a specific request from the Purchaser, and unarranged collections cannot be carried over to future collections. The Purchaser acknowledges that there is no agreed timeframe for collection, but the Provider will aim to perform the service at the soonest available date.
2.6. The Purchaser shall ensure the e-waste bin is accessible to the Provider’s collection team with easy access during standard working hours (Monday to Friday, 8am to 5pm). The bin must be placed in a location that allows the collection team to reach it without obstruction. If the collection team attends the site during standard working hours and is unable to access the bin or reach the site contact to complete the collection, this will be classified as a wasted journey and will count as one of the Purchaser’s allocated exchanges.
2.7. The Purchaser is responsible for ensuring the e-waste bin is not overfilled, damaged, or lost. If the bin is lost or damaged due to the Purchaser’s actions or negligence, the Purchaser shall be liable for the replacement cost of £95.00 +VAT, as specified in Schedule B.
2.8. The Purchaser acknowledges that ownership of the bin remains with the Provider until the Purchaser has made full payment for 12 consecutive months of the Services, as outlined in Section 11. If the Purchaser cancels the subscription or fails to make payments before completing the 12-month period, the Provider reserves the right to collect and recover the bin at its discretion.
2.9. The Purchaser shall ensure that the e-waste bin remains at the original address provided when placing the order [Purchaser Business Address] and must not move the bin to a different location. If the original address site is closing down or the bin needs to be moved to a different location, the Purchaser must notify the SimplerWEEE team in advance by emailing hello@simplerweee.co.uk.
2.10. The Purchaser shall notify the Provider in writing of any changes to the business address, bin location, or service requirements, other than relocation of the bin, at least 30 working days in advance.
3. Fees and Payment
3.1. The Purchaser agrees to pay the Provider the fees outlined in Schedule B (attached) for the Services on a continuous rolling monthly subscription basis until cancelled by the Purchaser in accordance with Section 4. Fees are based on the frequency of requested collections, bin size, and volume of e-waste processed.
3.2. Additional charges may apply for the collection of prohibited items (e.g., batteries, vapes, or toners), the replacement of a lost or damaged bin, the collection of additional waste through a separate service request, the secure collection and destruction of data-bearing items, or bin recovery if the subscription is cancelled before the 12-month ownership period, as specified in Schedule B.
3.3. Invoices will be issued monthly and are due within 0 days of receipt. Late payments may incur a late fee of 10% per month or the maximum allowed by law.
3.4. The Provider reserves the right to adjust fees with 30 days’ written notice to the Purchaser due to changes in operational costs, regulatory requirements, or other factors.
3.5. Additional fees may apply for unscheduled collections, disposal of prohibited items, bin repairs due to Purchaser misuse, additional waste collection services, secure data destruction services, or bin recovery if the subscription is cancelled before the 12-month ownership period.
3.6. SimplerWEEE reserves the right to adjust the monthly service charge each April, in line with the most recent Consumer Price Index (CPI) data. Customers will be notified of any price change via email at least 30 days in advance.
4. Term and Termination
4.1. This Agreement shall commence on the date of purchase and continue on a rolling monthly basis until cancelled by the Purchaser or terminated by the Provider as provided herein.
4.2. The Purchaser may cancel the subscription at any time without the need to directly notify the Provider, provided the cancellation is processed through the agreed payment or subscription system. Cancellation will take effect at the end of the current billing cycle, and the Purchaser shall pay all outstanding fees up to that point.
4.3. The Provider may terminate this Agreement immediately if the Purchaser breaches any material term, including failure to pay fees, improper use of the e-waste bin, failure to notify the Provider of bin relocation as required in Section 2.9, or failure to provide accessible bin access as required in Section 2.6.
4.4. Upon termination or cancellation, the Purchaser shall pay all outstanding fees for Services rendered up to the termination date, including any applicable charges for prohibited items, bin replacement, additional waste collection, secure data destruction services, or bin recovery. If cancellation or termination occurs before the Purchaser has made full payment for 12 consecutive months, or if a 12-month period has elapsed since the last payment, the Provider reserves the right to collect and remove the bin at its discretion, as outlined in Section 11.
4.5. The Purchaser shall provide access to the Provider to recover the bin if required under Section 11.
5. Compliance with Laws
5.1. The Provider warrants that it holds all necessary permits and licences to perform the Services and will comply with all applicable UK laws, including the WEEE Regulations, the Environmental Protection Act 1990, the Waste (England and Wales) Regulations 2011, the UK General Data Protection Regulation (UK GDPR), and other regulations governing the repurposing, resale, secure destruction of collected equipment, and issuance of compliance paperwork such as waste consignment notes and certificates of recycling.
5.2. The Purchaser warrants that it will comply with all applicable UK laws regarding the handling and disposal of e-waste, including the UK GDPR and the Data Protection Act 2018 for data-bearing devices, and will not place prohibited items in the bin.
6. Liability and Indemnification
6.1. The Provider shall not be liable for any damages arising from the Purchaser’s failure to comply with this Agreement, including the placement of prohibited items (e.g., batteries, vapes, or toners), loss/damage to the e-waste bin, failure to request additional waste collection or bin emptying through the proper service, failure to destroy or wipe data-bearing devices as required in Section 2.4, failure to notify the Provider of bin relocation as required in Section 2.9, or failure to provide accessible bin access as required in Section 2.6.
6.2. The Purchaser acknowledges that the Provider may repurpose or resell collected equipment in accordance with Section 1.4 and agrees to waive any claim to ownership or compensation for such equipment once placed in the e-waste bin.
6.3. The Purchaser acknowledges that the Provider assumes no responsibility for data security or destruction on data-bearing devices unless explicitly agreed in writing under a separate secure collection and destruction service. The Purchaser shall indemnify the Provider against any claims arising from data breaches or improper data handling due to the Purchaser’s failure to wipe or destroy data-bearing devices in accordance with the UK GDPR and Data Protection Act 2018.
6.4. The Purchaser agrees to indemnify and hold harmless the Provider from any claims, damages, or liabilities arising from the Purchaser’s breach of this Agreement, improper use of the e-waste bin, loss/damage to the bin, failure to comply with data protection obligations, failure to provide access for bin recovery as required under Section 11, failure to notify the Provider of bin relocation as required in Section 2.9, or failure to provide accessible bin access as required in Section 2.6.
6.5. The Provider’s liability for any claim arising from the Services shall be limited to the amount paid by the Purchaser for the Services in the preceding [X] months.
7. Confidentiality
7.1. Both Parties agree to maintain the confidentiality of any proprietary or sensitive information disclosed during the performance of this Agreement, in accordance with the UK GDPR and Data Protection Act 2018.
7.2. Unless otherwise agreed in writing under a separate secure collection and destruction service, the Purchaser is solely responsible for ensuring that data-bearing devices are wiped or destroyed prior to placement in the e-waste bin. If the Purchaser requests the Provider’s secure collection and destruction service, the Provider will ensure that data-bearing devices are securely destroyed or wiped in accordance with industry standards (e.g., NAID, ICO guidelines) prior to disposal, repurposing, or resale.
8. Force Majeure
8.1. Neither Party shall be liable for delays or failure to perform due to events beyond their reasonable control, including natural disasters, strikes, or governmental actions.
8.2. The affected Party shall notify the other Party promptly and resume performance as soon as practicable.
9. Governing Law and Dispute Resolution
9.1. This Agreement shall be governed by and construed in accordance with the laws of England and Wales.
9.2. Any disputes arising under this Agreement shall be resolved through mediation in London, England, or, if necessary, in a court of competent jurisdiction in England and Wales.
10. Miscellaneous
10.1. This Agreement constitutes the entire understanding between the Parties and supersedes all prior agreements.
10.2. Any amendments to this Agreement must be made in writing and signed by both Parties.
10.3. The Purchaser may not assign this Agreement without the Provider’s prior written consent.
10.4. Notices under this Agreement, except for cancellation as provided in Section 4.2, shall be sent in writing to the addresses listed above or as updated by either Party, or via email to hello@simplerweee.co.uk for notifications regarding bin relocation or site closure as required in Section 2.9.
11. Ownership of Bin
11.1. The Purchaser will take ownership of the e-waste bin only after full payment for 12 consecutive months of the Services has been received by the Provider.
11.2. If the Purchaser cancels the subscription, fails to make payments before completing the 12-month payment period, or if a 12-month period has elapsed since the last payment, the Provider, SimplerWEEE, retains ownership of the bin and reserves the right to collect and remove the bin at its discretion. The Purchaser shall provide access to the Provider for bin recovery and may be subject to additional recovery fees as outlined in Schedule B.
11.3. The bin must remain at the original address provided when placing the order [Purchaser Business Address]. If the Purchaser moves the bin to a different location without prior notification and approval from the Provider, the Provider reserves the right to terminate the Agreement, recover the bin, and charge applicable recovery fees as outlined in Schedule B. The Purchaser must notify the SimplerWEEE team in advance by emailing hello@simplerweee.co.uk if the original address site is closing down or the bin needs to be moved to a different location.